Cancellation Policy

Booking Services • All booked bodywork (rehab or preventative Swedish Massage, Neurovascular Release, Craniosacral Therapy, walking and pet sitting services are due no later than the day of service scheduled. e-Transfer is the preferred payment method and a free Soul Paws package of treats will be offered as an extra thank you! • All 5, 10 or 20 packages are discounted and requested available time slots are reserved for the duration of the package commencing on the first day of service. Payment for package deals are required no later than 24 hours prior to the first scheduled session in the package. Cancellation/Change Requests & Refunds • Provide 24 hours' notice for cancellation of bodywork or dog walking sessions. Rebooking of sessions will be based upon availability of your preferred time slot(s). Payment is required at or prior to the service provided for non-package sessions. • For pet sitting cancellations, please provide a minimum of 48 hours’ notice for a 100% refund. Payment is required no later than 48 hours prior to the date of pet sitting services. Soul Paws understands that unforeseen circumstances can impede planned events, and therefore will do everything reasonable to accommodate any change requests. Soul Paws reserves the right to retain $95 (the first day) of a last minute (less than 24hrs) cancelled 7-day pet sitting booking. For a complete Waiver and Terms and Conditions form, as well as Soul Paws Duties & Obligations outline, you'll be prompted to review and confirm within the standard booking form below.

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