Cancellation Policy

Booking Services • All booked MOVE+MASSAGE and MASSAGE+BODYWORK bodywork services are due no later than the day of service scheduled OR when the invoice is sent. Bank or e-Transfer is the preferred payment method. Soul Paws has automatic deposit. Simply send payment via your bank to erin@soulpawsmassage.com • All clients with pre-paid subscriptions and packages have priority scheduling over individually booked sessions to ensure continuity for you and your dog. Your available time slot will remain reserved for the duration of the package commencing on the first day of service. Payment for package deals are required no later than 24 hours prior to the first scheduled session in the package. Cancellation/Change Requests & Refunds • Provide 24 hours' notice for cancellation of bodywork or dog walking sessions. Advanced pre-booking of session times will be based upon availability of your preferred time slot. Payment is required at or prior to the service provided for non-package sessions. • For pet sitting cancellations, please provide a minimum of 48 hours’ notice for a 100% refund. Payment is required no later than 48 hours prior to the date of pet sitting services. Soul Paws understands that unforeseen circumstances can impede planned events, and therefore will do everything reasonable to accommodate any change requests. Soul Paws reserves the right to retain $95 (the first day) of a last minute (less than 24hrs) cancelled 7-day pet sitting booking. For a complete Waiver and Terms and Conditions form, as well as Soul Paws Duties & Obligations outline, you'll be prompted to review and confirm within the standard booking form (either online or in person).

Contact Details

• Vancouver, BC, Canada

  1-236-234-4793

  erin@soulpawsmassage.com